Shipping & Policies

Payment

We accept Paypal, Visa, Mastercard and American Express.

Sales tax of 9.0% will be applied to buyers located in California.

Shipping

Most in-stock orders are processed within 1-2 business days (M-F). Orders placed on holidays or weekends will begin processing the next business day. If items in your order are out of stock we will notify you by e-mail.

USA STANDARD (USPS Priority Mail)
1-4 items = $5.70

* Typical delivery times are 2-4 business days
* Deliveries to Hawaii or Alaska may take 3-6 business days

INTERNATIONAL SHIPPING (USPS Global Priority Mail)

Please note that PeekaZoo is NOT responsible for any taxes, duties, or custom fees imposed upon shipments to other countries. All international orders are shipped by FedEx or USPS. However, we have no control over how long your customs holds onto your package. Tracking is not included in International shipments, however, if you have not received your package within 21 days from receipt of the shipping confirmation, please notify us so that we can investigate the missing package. We are not responsible for packages beyond the port of entry. All customs forms will be filled out accurately to reflect the total value of your products. We will always indicate when asked that the package is MERCHANDISE. Please do not ask us to mark "gift" to avoid fees or taxes by your country. If asked to do this, we will cancel your order.

CANADA (USPS Priority Mail)
1-4 items= $15

ALL OTHER INTERNATIONAL (USPS Priority Mail)
1-4 items = $15.00

*Typical International delivery times are 6-10 business days
*Orders are billed in US dollars (USD)
*Duties and taxes may be levied by the shipper at the recipient's door.
*International orders must be billed and shipped to same address.

Refunds and Exchanges

30-DAY RETURN POLICY
We want you to be completely happy with your PeekaZoo purchase. If you are not satisfied with your purchase you may return the merchandise within 30 days from the delivery date for a refund or exchange.

The returned item(s) must be returned with a sales receipt and in original condition, unwashed and unworn, with packaging and attached hangtag(s). Ship the item(s) prepaid, insured (we are not responsible for items lost in the mail), and securely packaged to the following address:

PeekaZoo
Attn: Returns
1920 Violet Street Suite 203
Los Angeles, CA 90021

When your items are received and verified to be in new condition, we will issue a refund or store credit for the amount of the merchandise returned. Shipping & Handling fees will NOT be credited.

Items purchased at a price discounted at more than 50% off the original price through any promotion or combination of promotions, including but not limited to sales and coupons, are NOT eligible for return.

DAMAGES
All claims for damaged items upon receipt must be made within 5 days of delivery to be eligible for replacement.

EXCHANGES
Please note that exchanges are processed as a return (see RETURNS). If you would like to exchange, please return your item for refund and make a new purchase.

LOST OR STOLEN PACKAGES
PeekaZoo is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, PeekaZoo will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

Additional Policies and FAQs

COLORS
We have made every effort to display as accurately as possible the colors of our products that appear on our shop page. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

WASHING INSTRUCTIONS
Wash garment inside-out as to minimize abrasion to the graphic. Wash cold using mild detergent. Do not dryclean. Do not use bleach. For garment longevity, remove promptly and allow to air dry. May be tumble dryed on low. Ironing not required, however, if desired turn garment inside out. Do not iron directly over the graphic.

GIFT NOTES
Gift notes can be added to any order by writing your note in the additional notes section when checking out. We will hand write your note on one of our very cute postcards.

Seller Information

PeekaZoo
1920 Violet Street Suite 203
Los Angeles, CA 90021
peekazookeeper [!at] gmail.com

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